Fix guides
When AI gets your brand wrong: fix guides
These are PositionBird's step-by-step guides for the day a customer quotes a wrong AI answer at you: a closed-business claim, a scam label, a wrong Google AI Overview, a competitor recommended in your place, or a product marked out of stock. Every one of them comes down to the same move, because no engine has a button that overrides what it says: fix the sources the engines read, then re-check the answer.
- 01 / INCIDENT GUIDE
ChatGPT recommends your competitor. Here is how to win the answer back.
When shoppers ask ChatGPT or Perplexity what to buy, a competitor gets recommended instead of you. Why AI picks winners, and the fixes that move the answer.
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- 02 / INCIDENT GUIDE
AI tells shoppers your product is out of stock. It is not.
ChatGPT or Perplexity tells shoppers your product is out of stock or quotes the wrong price. Where wrong stock and price answers come from, and the fixes that work.
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- 03 / INCIDENT GUIDE
ChatGPT says my business is closed. It isn't.
ChatGPT (or Perplexity, or Google AI) is telling customers your business is permanently closed. What actually works to correct it, engine by engine, and what doesn't.
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- 04 / INCIDENT GUIDE
AI is telling shoppers my store is a scam.
ChatGPT, Perplexity, or Google AI is telling shoppers your store is a scam. The correction playbook that actually works, and the evidence you should be keeping.
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- 05 / INCIDENT GUIDE
How to correct a wrong Google AI Overview
A Google AI Overview is showing wrong information about your business. What actually influences AI Overviews, realistic timelines, and the evidence to keep meanwhile.
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Not sure which guide you need?
Check one fact about your business across the engines in about 30 seconds, or read how often AI gets small businesses wrong before you decide what to fix first.